Frequently Asked Questions
Everything you need to know about shopping with StateOfPaw.
🐾 What is StateOfPaw?
StateOfPaw is a pet lifestyle brand creating thoughtful, joyful products for play, care, and comfort — designed to make everyday life a little better for you and your pet.
🐾 How long does shipping take?
Every order is processed and dispatched within just 3 business days — one of the fastest turnaround times in the pet industry. Once shipped, delivery typically takes 8-12 business days depending on your location, and you'll receive tracking information by email as soon as your order is on its way.
🐾 Do you offer free shipping?
Yes! We're proud to offer free shipping on every order, worldwide, with no minimum purchase required.
🐾 What is your return policy?
Every order is covered by our 30-Day Happy Paw Guarantee. If you're not completely satisfied, reach out within 30 days of delivery and we'll make it right with an easy return or exchange.
🐾 How can I track my order?
As soon as your order ships, we'll email you a tracking number and link so you can follow its journey every step of the way.
🐾 Are your products safe for my pet?
Absolutely. Every StateOfPaw product is made from pet-safe, non-toxic materials and reviewed for safety before it ever reaches our store.
🐾 What payment methods do you accept?
We accept all major credit and debit cards along with fast, secure checkout options like Shop Pay, PayPal, Apple Pay, and Google Pay. Every transaction is encrypted and 100% secure.
🐾 How can I contact customer support?
Email us anytime at hello@stateofpaw.com. We respond to every message within 24 hours — a real person, ready to help.